Contact Support

Support channels

• Email and contact form — technical support, billing, refunds and account access; available 24/7 for paid plans
• Help center — step-by-step articles for installation, permissions, dashboard and billing, answered instantly
• Community — public questions about parental controls, device compatibility and app comparisons, answered by our team

What to include in your message

A support engineer can only work with what you give them. The four details that resolve most tickets immediately are the email address on the account, the device model, the operating system version, and the exact screen or error text you are seeing. A screenshot of the permission screen or the dashboard error saves a round trip.

• Account email (the one used at checkout)
• Device model and OS version — for example "Samsung A54, Android 14"
• What you expected to happen and what happened instead
• When it started, and whether anything changed on the device (update, restart, new SIM)
• Screenshots of the error or the empty dashboard panel

What we can and cannot help with

We can help with installation, permissions, syncing, dashboard access, billing, refunds and device swaps. We cannot and will not help install the app on a phone you do not own or do not have consent to monitor, recover someone else's account, or bypass a passcode or Activation Lock on a device that is not yours. Requests like that are declined, and repeated ones end the conversation.

Refunds and billing disputes

Every plan carries a 30-day money-back guarantee. If you are inside that window, say so in your first message and include the order email — refunds are issued to the original payment method, usually within five business days. If a renewal charged you unexpectedly, include the charge date and the last four digits of the card; we can look it up and either refund or cancel the renewal, whichever you prefer.

Before you write

Two checks solve a large share of tickets. First, confirm the monitored device has synced recently: open the device in your dashboard and look at the last-sync timestamp. Second, confirm the app still holds its permissions — Android revokes some of them after system updates, and macOS drops Full Disk Access when an app is replaced. If both look correct, write to us and we will dig in from the server side.