Self-service answers for setup, the dashboard, billing and data problems — organised so you can fix the common issues in a couple of minutes instead of waiting for a reply.
The installation guide covers Android, Windows and macOS step by step, including the permission dialogs that trip people up on each platform. If you are setting up a device you did not buy, read the consent section first: you can only monitor a device you own, one your employer issued with written permission, or a minor child's phone.
Your dashboard is browser based, so there is nothing to install on the device you monitor from. If a category is empty while others are full, that category's permission or app version is the cause — the dashboard shows device details including the last sync time, app version and battery level, which is usually enough to identify the problem. Deleting a device record stops uploads and removes its stored data; that action cannot be undone.
Plans are $69.90 per month, $40 per month billed quarterly ($120), or $16 per month billed annually ($192). Every plan includes a 30-day money-back guarantee — contact support within 30 days of the charge and the refund is processed to the original payment method. You can upgrade, downgrade or cancel at any time; cancelling stops the next renewal and leaves the current period active until it ends.
Monitoring an adult without consent is illegal in the US, UK, EU and most other jurisdictions, and installing the software on someone else's phone can be a criminal offence. Our legal-use page sets out what is permitted, what we refuse to help with, and how consent should be documented for employee devices. If your question is "can I monitor my partner without them knowing", the answer is no.
Contact support when the help center articles do not resolve the issue, when a charge looks wrong, or when a device will not register at all. Include the account email, device model, operating system version and a description of what you see. Support runs 24/7 for technical issues on paid plans; billing questions are usually answered within one business day.
Support is handled by email and the contact form so that device details and screenshots can be attached. There is no call centre, which is also why replies are written rather than scripted.
Technical issues on paid plans are handled 24/7 and most get a first reply within a few hours. Billing questions typically take one business day.
Yes. Remove the old device in the dashboard, then add the new one and install with a fresh setup code. Your subscription does not need to be repurchased.
Invoices are emailed at each charge and are also listed in the billing section of your dashboard, where you can download them as PDF.