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Set up a device in three steps

Add the device in your dashboard, open the generated link on the device itself, then approve the permissions the app requests. Android asks for accessibility, usage access, notification access and a battery exemption; Windows needs an administrator install; macOS needs Full Disk Access. The installation guide walks through each dialog with screenshots.

Fix it yourself: the four common failures

• Nothing appears after setup — permissions approved after launch; reboot and re-check, then confirm the last-sync time in the dashboard
• Data stops after a few hours — disable battery optimisation for the app so Android stops killing its service
• Mac reports only a fraction of the data — grant Full Disk Access, then quit and relaunch the app
• Cannot sign in — password resets only go to the email on the order; check spam, then contact us if nothing arrives

Plans, renewals and refunds

Plans are $69.90 monthly, $40 per month billed quarterly, or $16 per month billed annually, and they renew automatically until cancelled. The dashboard shows your renewal date and lets you download invoices. Every plan includes a 30-day money-back guarantee; request a refund from the account email within 30 days of the charge and it goes back to the original payment method.

Device changes and upgrades

To move a licence to a new phone, remove the old device entry, then add the new one and install with a fresh setup code. To cover more than one device at once, switch to a multi-device plan — the dashboard then shows every device as a separate card with its own last-sync time, battery level and alerts.

Responsible use and legal boundaries

This product is built for parents monitoring a minor child, people monitoring a device they own, and employers monitoring company-issued hardware with written notice. It is not built for, and will not be supported in, monitoring another adult without their consent. Our legal-use page explains the rules and the jurisdictions where consent has to be in writing.

Talk to a human

If the articles above do not solve it, use the contact form. Include the account email, device model, OS version and what you see on screen. Technical requests on paid plans are monitored 24/7; billing questions usually get an answer within one business day.