Yes, mSpy genuinely works, on a supported device, with physical access, with the owner's knowledge, and no, it does not do what the advertising implies, which is where most of the disappointment comes from. The software is real; the claims about remote install, no-jailbreak iPhone reading and undetectable operation are marketing.
Specifically: on Android, mSpy (and every competitor, including ours) needs one-time physical access to enable Developer options, USB debugging and install the service. There is no remote push install, and a vendor selling you one is selling a fiction. On iPhone, the non-jailbreak mode works by pulling from iCloud backups: it needs the Apple ID and password, it needs 2FA satisfied, and it can only show data that has already synced. That means no live iMessage, no real-time call interception, and a lag between an event happening and it appearing in the panel. Jailbreak mode exists but requires an actual jailbreak on the phone, which current iOS versions do not allow.
So the honest test of whether it works is narrow: is the target an Android phone, or an iPhone whose Apple ID you control, and can you physically hold the device once to set it up? If yes, these tools function. If no, no tool on the market will.
Ultimate Phone Spy is our own app and we state the same limits plainly rather than burying them: Android 4.0+, Windows and Mac, and no iPhone coverage because iOS does not permit device-level access. One dashboard for SMS, call logs, location history, web history, installed apps and activity, at $16/month annual, $40/month quarterly or $69.90/month monthly. Plans are at https://ultimatephonespy.com/pricing.
Before paying for any of them, check the free first-party route: Google Family Link on Android and Apple Screen Time on iOS cover screen-time limits, app approval, content filters and location sharing at no cost, and for a younger child they are usually enough on their own.
And the line that matters: install this only on a device you own or administer, meaning your minor child's phone, a family computer, or a work handset under written policy. Doing it to a partner's or any other adult's phone without consent is illegal in most jurisdictions, and the evidence is generally inadmissible.